Online Store FAQs

Shopping at Eataly.com

• Can I cancel my order?
• Do I need to create an account to shop at Eataly.com? How do I register?
• Can I purchase your products over the telephone and have them shipped?
• Why can’t I add an item to my shopping bag?
• The item I’m looking for is out of stock/not available online. When will it be available?
• How do I know that my order was placed?

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Gifts and Gift Boxes

• I’m ordering gift items for a special someone. Should I enter their email address?
• Can I include a note with my order?
• Do you offer gift wrapping?
• I like one of your pre-made gift boxes, but I wish it included a different item. Can I make a substitution?
• Can you make sure that no prices are shown in my order?

E-gift Cards

• What is an e-gift card?
• How can I send the e-gift card directly to the recipient?
• How do I redeem an e-gift card at Eataly.com?
• The gift card wasn’t received by me/the recipient. Why wasn’t it sent?
• I’m trying to use my e-gift card but I got an error message saying my gift card is invalid. Why won’t my gift card work?
• Can e-gift cards be used at an Eataly store or restaurant?

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Fresh Items

• What fresh items do you offer at Eataly.com?
• How are my fresh items shipped?
• When will my fresh items ship?
• What should I do upon receiving my items?
• I’m unsatisfied with my truffle order. Can I get a refund?
• Fresh items shipping during the holidays.

Online Payments

• What are the payment options available for my online purchases?
• I have a store credit/promo code. How do I use it?
• Will I be charged sales tax on my order?
• Do you have a tax exemption program?
• One of the items I ordered was out of stock and not included in my shipment. Was I charged for that item?

Shipping and Returns

• What is your return policy?
• Where does Eataly.com ship?
• How much does shipping cost for my online order?
• I just placed my order. When will it ship?
• Can I set my order to ship at a later date?
• When will my order arrive once it ships?

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La Scuola, Eataly's Cooking School

• What is La Scuola?
• How do I register for a class?
• I have more questions!

Boston FAQs

About Eataly

• How does Eataly work?
• Is Eataly wheelchair accessible?
• Is there a store manager on site?

How to Reach Eataly

• Where is Eataly Boston?
• Does Eataly have parking?
• What T stops are closest to Eataly?

Eat: Restaurants, Counters, and Caffes

• When and where can I eat at Eataly?
• Where is the restaurant?
• Do you have “take-out” foods?
• Are the restaurants child-friendly?
• Does Eataly accept reservations?

Shop: Market

• What do you sell in the market?
• Do you carry...
• I have a product that I believe Eataly would be interested in. Who do I contact?

Learn: La Scuola di Eataly by Valcucine

• What is La Scuola?
• What is the format of the cooking classes?
• Can kids attend classes?
• Does Eataly organize private classes?

Delivery and Returns

• What is your return and refund policy for items purchased in-store?
• Do you deliver wine?
• Do you deliver groceries?
• Do you deliver food?

Gifts and Gift Cards

• How do I purchase a gift card?
• Do you provide gift wrapping?

Contact Information

• I have a question.

Chicago FAQs

About Eataly

• How does Eataly work?
• Is Eataly wheelchair accessible?
• Is there a store manager on site?
• Do you have free WIFI at Eataly?
• CONTACT INFORMATION

How to Reach Eataly

• How do I reach Eataly Chicago via public transportation?
• What parking garages are close to Eataly Chicago?

Eat: Restaurants, Counters, and Caffes

• Where is the restaurant?
• How do I make reservations?
• Are the restaurants child-friendly?
• Do you have “take-out” foods?

Shop: Market

• What specialty and/or allergy-friendly products do you carry (e.g., gluten-free, kosher, etc.)?
• I have a product that I believe Eataly would be interested in. Who do I contact?

Learn: La Scuola

• What is the format of the cooking classes?
• Should I eat beforehand?
• Who teaches the classes?
• How can I purchase a class as a gift?
• Can I register a large group of guests for a class?
• How are guests seated at classes and events?

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Delivery and Returns

• Do you deliver food or cater?
• Do you deliver groceries, wine, and spirits?
• Do you deliver wine?
• What is your return and refund policy for items purchased in-store?

Gifts and Gift Cards

• How do I purchase a gift card?
• Do you provide gift wrapping?

NYC Downtown FAQs

About Eataly

• How does Eataly work?
• Is Eataly wheelchair accessible?
• Is there a store manager on site?
• Do you have free WIFI at Eataly?
• CONTACT INFORMATION

How to Reach Eataly

• Where is Eataly NYC Downtown?
• What subway stops are closest to Eataly?
• What parking garage is close to Eataly?

Eat: Restaurants, Counters, and Caffes

• When and where can I eat at Eataly?
• Where is the restaurant?
• How do I make reservations?
• Are the restaurants child-friendly?
• Do you have “take-out” foods?

Shop: Market

• What do you sell in the market?
• Do you carry...
• I have a product that I believe Eataly would be interested in. Who do I contact?

Learn: Foodiversita'

• What is Foodiversità?
• Who teaches the classes?
• Does Eataly organize private classes?
• Can kids attend classes?
• Where is Foodiversità?

Delivery and Returns

• Do you deliver food?
• Do you deliver groceries?
• Do you deliver wine?
• What is your return and refund policy for items purchased in-store?

Gifts and Gift Cards

• How do I purchase a gift card?
• Do you provide gift wrapping?

NYC Flatiron FAQs

About Eataly

• How does Eataly work?
• Is Eataly wheelchair accessible?
• Is there a store manager on site?
• Do you have free WIFI at Eataly?
• CONTACT INFORMATION

How to Reach Eataly

• What subway stops are closest to Eataly?
• What parking garages are close to Eataly?

Eat: Restaurants, Counters, and Caffes

• Where is the restaurant?
• Does Eataly accept reservations?
• Are the restaurants child-friendly?
• Do you have “take-out” foods?

Shop: Market

• What specialty and/or allergy-friendly products do you carry (e.g., gluten-free, kosher, etc.)?
• I have a product that I believe Eataly would be interested in. Who do I contact?

Learn: La Scuola

• What is La Scuola?
• What is the format of the cooking classes?
• Should I eat beforehand?
• Who teaches the classes?
• How can I purchase a class as a gift?
• Can I register a large group of guests for a class?

See all 14 articles

Producers, Vendors, and Importers

• Are you a producer, vendor, or importer?

Delivery and Returns

• Do you deliver food or cater?
• Do you deliver groceries?
• Do you deliver wine?
• What is your return and refund policy for items purchased in-store?

Gifts and Gift Cards

• How do I purchase a gift card?
• Do you provide gift wrapping?

Instacart FAQs

Shopping on Instacart

• I have a question about Eataly’s products on Instacart