Online Store FAQs

Shopping at Eataly.com

• Can I cancel my order?
• Do I need to create an account to shop at Eataly.com? How do I register?
• Can I purchase your products over the telephone and have them shipped?
• Why can’t I add an item to my shopping bag?
• The item I’m looking for is out of stock/not available online. When will it be available?
• Can you make sure that no prices are shown in my order?
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Gifts and Gift Boxes

• I’m ordering gift items for a special someone. Should I enter their email address?
• Can I include a note with my order?
• Do you offer gift wrapping?
• I like one of your pre-made gift boxes, but I wish it included a different item. Can I make a substitution?

E-gift Cards

• What is an e-gift card?
• How can I send the e-gift card directly to the recipient?
• How do I redeem an e-gift card at Eataly.com?
• The gift card wasn’t received by me/the recipient. Why wasn’t it sent?
• I’m trying to use my e-gift card but I got an error message saying my gift card is invalid. Why won’t my gift card work?
• Can e-gift cards be used at an Eataly store or restaurant?
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Fresh Items

• What fresh items do you offer at Eataly.com?
• How are my fresh items shipped?
• When are my fresh items shipped?
• What should I do upon receiving my items?
• I’m unsatisfied with my truffle order. Can I get a refund?
• Fresh items shipping during the holidays.

Online Payments

• What are the payment options available for my online purchases?
• I have a store credit/promo code. How do I use it?
• Will I be charged sales tax on my order?
• Do you have a tax exemption program?
• One of the items I ordered was out of stock and not included in my shipment. Was I charged for that item?

Shipping and Returns

• What is your online return policy?
• Where does Eataly.com ship?
• How much does shipping cost for my online order?
• I just placed my order. When will it ship?
• Can I set my order to ship at a later date?
• When will my order arrive once it ships?
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La Scuola, Eataly's Cooking School

• What is La Scuola?
• How do I register for a class?
• I have more questions!